Shipping policy

Effective Date: June, 2026

Thank you for shopping with Nestor's Aquariums & Pets. This Shipping Policy explains how we process, ship, and deliver orders placed through nestorsaquariums.com.

By placing an order on our website, you agree to the terms outlined below.

Shipping Rates

We currently ship throughout the United States and Canada.

  • Orders under $79.00 are charged a flat shipping fee of $8.95.
  • Orders of $79.00 or more qualify for Free Standard Shipping.

Shipping charges are calculated based on the merchandise subtotal before taxes.

Free Shipping

Orders of $79.00 or more

Shipping Cost: FREE Standard Shipping

Shipping promotions apply only to the merchandise subtotal after discounts and before taxes.

Order Processing Time

Orders are typically processed within 1–2 business days after payment has been successfully authorized and verified.

Orders placed:

  • Monday through Friday are generally processed during normal business hours.

  • On weekends or holidays will be processed on the next business day.

During peak seasons, promotional events, or holidays, processing times may be extended.

Estimated Delivery Time

After an order has been processed and shipped, estimated delivery is:

3–4 Business Days

Delivery estimates begin once the order has been shipped and do not include order processing time.

While we strive to meet estimated delivery dates, actual delivery times may vary due to:

  • Carrier delays

  • Severe weather

  • Natural disasters

  • High shipping volumes

  • Incorrect shipping information

  • Other circumstances beyond our control

Shipping Carriers

We may utilize one or more reputable shipping providers, including but not limited to:

  • USPS

  • UPS

  • FedEx

  • DHL eCommerce

  • Other authorized delivery partners

Carrier selection is determined based on destination, package size, and service availability.

Order Tracking

Once your order has shipped, you will receive a shipping confirmation email containing tracking information when available.

Tracking updates are provided by the shipping carrier and may take up to 48 hours to appear after shipment.

Customers are responsible for monitoring shipment progress using the tracking information provided.

Address Accuracy

Customers are responsible for providing accurate and complete shipping information at checkout.

Please verify:

  • Recipient name

  • Street address

  • Apartment or unit number

  • City

  • State

  • ZIP code

  • Contact information

Nestor's Aquariums & Pets is not responsible for delays, losses, or additional shipping charges resulting from incorrect or incomplete addresses submitted by customers.

Undeliverable Packages

If a shipment is returned to us because of:

  • Incorrect address information

  • Failed delivery attempts

  • Refused delivery

  • Unclaimed packages

the customer may be responsible for any additional shipping charges required for reshipment.

Original shipping fees are non-refundable unless the return resulted from our error.

Lost or Delayed Shipments

If your package appears delayed, please allow additional transit time before contacting us.

If a shipment is believed to be lost, customers should contact us within 14 days of the expected delivery date.

We will work with the carrier to investigate the shipment and determine an appropriate resolution.

Investigation timelines vary by carrier.

Damaged Deliveries

If your order arrives damaged, please notify us within 48 hours of delivery.

To assist with the claim process, customers may be asked to provide:

  • Order number

  • Photos of the damaged item

  • Photos of the shipping package

  • Photos of shipping labels

Failure to report shipping damage promptly may affect claim eligibility.

Multiple Package Shipments

Orders containing multiple items may be shipped separately.

In such cases, customers may receive multiple tracking numbers and deliveries on different dates.

Additional shipping charges will not apply for split shipments initiated by us.

Risk of Loss

Ownership and risk of loss transfer to the customer upon successful delivery by the shipping carrier.

Customers should ensure packages can be safely received at the delivery location.

Shipping Restrictions

Certain products may be subject to shipping restrictions based on:

  • Carrier regulations

  • State laws

  • Product characteristics

  • Safety requirements

We reserve the right to cancel or modify orders that cannot legally or safely be shipped.

Changes and Cancellations

Once an order has entered processing or shipment preparation, modifications may not be possible.

Customers should contact us as soon as possible if changes are needed.

While we will make reasonable efforts to accommodate requests, modifications cannot be guaranteed after order submission.

Policy Updates

We reserve the right to update or modify this Shipping Policy at any time without prior notice.

Any changes become effective immediately upon posting to nestorsaquariums.com.

Customers are encouraged to review this page periodically.

Contact Us

If you have any questions regarding shipping, delivery, or tracking, please contact us.

Nestor's Aquariums & Pets

Website: nestorsaquariums.com

Email: support@nestorsaquariums.com

Business Hours:

Monday – Friday

9:00 AM – 5:00 PM (EST)